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Refund Policy

Learn about our flexible cancellation and refund terms for bus and train tickets

Last Updated: December 2024

At Travel Nexus, we understand that travel plans can change. This Refund Policy outlines our terms and conditions for cancellations and refunds for bus and train ticket purchases.

General Refund Terms

Refund eligibility and processing times depend on the type of ticket purchased, carrier policies, and timing of your cancellation request. We strive to process all eligible refunds as quickly as possible.

Bus Ticket Refunds

  • 24+ hours before departure: Full refund minus $10 processing fee
  • 2-24 hours before departure: 75% refund of ticket price
  • Less than 2 hours before departure: 50% refund of ticket price
  • After departure time: No refund available

Train Ticket Refunds

  • More than 24 hours before departure: Full refund minus $20 processing fee
  • 24 hours or less before departure: 75% refund of ticket price
  • After departure: No refund available

Special Circumstances

Weather-Related Cancellations: Full refund including all fees, free rescheduling, or travel credit valid for 12 months.

Carrier-Initiated Cancellations: Full refund including all fees and taxes, complimentary rebooking on next available service.

Medical Emergencies: Full refund with valid medical documentation and waived processing fees.

How to Request a Refund

  1. Call our customer service: +1 (833) 630-4377
  2. Provide booking information: confirmation number, passenger name, travel date
  3. Specify reason for cancellation
  4. Receive confirmation: We'll email you a refund confirmation with processing timeline

Processing Times

  • Credit Cards: 3-5 business days
  • Debit Cards: 5-7 business days
  • PayPal: 1-3 business days

Contact Us

For refund requests or questions:

Phone: +1 (833) 630-4377
Email: refunds@travelnexus.com